How do I search for a holiday cottage?

Basic search

On our homepage enter the town, county or region you’d like to visit. Select the number of people in in your holiday group, when you’d like your holiday to start and how long you’d like to stay. Hit the red Search button and within seconds we’ll serve you a list of holiday homes that fit your search criteria.

If you don’t know all of the details yet, you can search just by entering a destination and hitting the red Search button. You can then refine the number of homes we serve you by using the Advanced filters.

Too many homes to choose from?

Time to refine your search using Advanced filters. Clicking those two words at the top of the search results page will pop up some additional options to make your search more specific. Here you can add how many bedrooms you’ll need, whether or not you want to bring the dog and what your maximum accommodation budget is. Hit the red Search button again to see updated results.

Finding your perfect holiday cottage

Scroll through your results to see a photograph, brief summary and indicative price for each property. For more details and to make an enquiry or to book a holiday home, hit the grey More details button to view the cottage’s details in full, including plentiful photographs, an accurate availability calendar, seasonal pricing and location specifics.

How do I find pet friendly cottages?

If you’re on our homepage enter the town, county or region you’d like to visit then as much of the other details as you know at this time (number of guests, arrival date, length of stay). Hit the red Search button and within seconds we’ll serve you a list of holiday homes that fit your search criteria. Click on Advanced filters and you’ll see the option to view only pet friendly cottages. Select Yes and hit the red Search button again to update your choice of cottages.

Booking a holiday cottage

What’s the difference between ‘booking request’, ‘enquire’, ‘call’?

The difference between which one of these options you choose, is how ready you are to make a booking. Got a question that the property’s description or photos don’t answer? You can give us a call or send us an email enquiry.

Your query will be handled by a member of the managing agent’s team, based here in the UK, who know the property and the location well.

Choose booking request if you’re ready to book and provide payment details. When you make a booking, either online or over the phone, your card details will be taken and your booking will be confirmed within 24 hours.

What number do I call to make a telephone enquiry?

On each property description page you see a grey Call button. If you click the button a number for the cottage’s managing agent will appear.

How do I send an email enquiry?

To send an online enquiry, select Enquire on the property description page. You’ll be asked to provide your name, email address and the details of your enquiry. Then click the red Send enquiry button.

How do I make a booking?

For your convenience, you can choose to book online or via phone. To make an online booking, select Booking request on the property description page. Enter your arrival date, the number of nights you wish to stay and how many guests there will be. Click the red Continue button and you’ll be taken to your Booking summary. Here you can double check the availability and price of your cottage. To complete the booking request, fill in the remaining details, accept the terms and conditions and click the red Send booking request button.

What is a booking request?

Submitting a booking request includes providing card details, so it’s your commitment to book the property. It’s not a confirmed booking until the managing agent has received the request, double checked property suitability and availability. Only after that will your payment be processed and a booking confirmation email sent. Don’t worry, this will all happen typically within 24 hours.

What’s included in the price shown on the cottage listing?

The price shown on a property description page is inclusive of cleaning, linen and towels unless otherwise stated. If anything is excluded from the price it will be clearly shown in the payment due breakdown on the booking page.

How do I withdraw my booking request?

Once you submit your booking request including your payment details, you are committing to staying in your chosen property. If you need to withdraw your request before the booking confirmation and deposit receipt is sent to you, please call the number provided on the property description page. If you are unable to speak to someone, please leave a voicemail. Alternatively, use the Enquire button to send an email expressing you request to withdraw from the booking.

If you change your mind after the booking confirmation and deposit receipt have been sent, the managing agent’s cancellation policy will be applicable.

How do I know that my booking is safe?

Love Cottages is owned and run by a collective of some of the UK’s most established self-catering agencies. In all instances, you will be making a booking and transacting with one of those agents acting on behalf of Love Cottages. At any time, you can call our agency partner whose cottage you are booking and check that your booking is confirmed and going ahead as planned.

Secondly, because every single one of our properties has been personally inspected by our agency partners, you can rest assured that your holiday cottage exists and is advertised as it appears when you arrive. Additionally, you can be sure that it will meet minimum health and safety, and cleanliness standards.

Rest assured.

How do I book instantly?

At this time, Love Cottages doesn’t support instant book.

Why? Because the time our agency partners take between you providing payment details and them confirming your booking is valuable time used to check that the property is best suited to the guest party and that it absolutely is available and priced correctly for the period requested. Rest assured.

How quickly will I receive a response to my enquiry or booking request?

Our agency partners agree to respond to all Love Cottages queries within 24 hours. Even on the weekend they try to stick to that, because they appreciate how important it is to secure the holiday cottage you’ve set your heart on.

How do I know if a cottage is available?

When you submit a booking request, we make a final “real time” check that the property you want to book is still available for your preferred dates.

If you are sending a booking enquiry, you can be sure that the availability shown has been updated within the last 24 hours, but once the managing agent has received your enquiry, they will contact you directly to confirm all the details.

How do I know how much it costs to stay?

All pricing is shown on the property description page prior to you submitting your booking request or enquiry.

Paying for my holiday cottage

When do I pay for my booking?

A deposit will be taken at the point of booking. The amount taken will be as per the terms and conditions of the managing agent. The managing agent will confirm when the balance is due, in line with their terms and conditions.

If you’re submitting a booking request, you’ll provide your card details as part of that process.

What payment methods are available on Love Cottages?

You can pay for your holiday using debit/credit card, cheque or bank transfer PayPal.

How do I know that my booking is confirmed?

If you make a booking request, you’ll quickly receive an email acknowledging your request. A booking confirmation email will be sent within 24 hours of submitting your request. If you complete your booking over the phone, you’ll typically receive your booking confirmation email on the same day.

How do I change the dates of my booking?

If you need to change any element of your booking, please call the managing agent. Their telephone number will be included in your booking confirmation email.

Whether you’re able to change the dates of your stay will depend on factors such as availability, changeover day and the time of year.

How do I contact the property manager/agent?

The contact details for your managing agent will be on your booking confirmation email.

How do I cancel my booking?

In the event that you need to cancel your booking, please contact your managing agent as soon as possible. Their contact details will be in your booking confirmation email. Each managing agent will have its own cancellation policy, so please refer to this. Depending how far out from your arrival date you cancel will depend what, if any, refund will be available.

When do I pay the balance?

Depending on the individual booking agent, the balance will typically be due between 6 and 8 weeks prior to arrival, but please refer to the booking agent’s terms and conditions. For last minute bookings, please refer to the terms and conditions of the managing agent.

How do I pay the balance?

Prior to your balance due date, the managing agent will send you an email reminder. There will be a link to the payment page in that email. Follow that link to complete your balance payment. You can pay the balance using debit/credit card, cheque or bank transfer.

Where is my payment receipt?

All receipts are sent to you via email. If you’ve paid a deposit and balance, you’ll have a receipt for each.

Where do I find my booking contract?

Your booking contract will be attached/linked to your booking confirmation email.

How do security deposits work?

If a security deposit is required by the managing agent, they will notify you prior to confirming your booking. The managing agent will also confirm their individual policy around security deposits with you directly.

What is Feefo?

Feefo is an independent, third party review website. It is used by brands and retailers worldwide to provide prospective customers with genuine customer reviews. Your managing agent will contact you shortly after you’ve completed your booking about leaving a review on Feefo.

Cancellations and refunds

What is the cancellation/refund policy?

The managing agent’s cancellation policy is included in your booking contract, which is part of your booking confirmation email.

When will I receive my refund?

If a refund is applicable to your cancellation, it will be returned in line with the managing agent’s cancellation policy.

How do I cancel my booking?

If you need to change any element of your booking, please call the managing agent. Their telephone number will be included in your booking confirmation email.

Whether you’re able to change the dates of your stay will depend on factors such as availability, changeover day and the time of year.

How do I claim a refund?

If you feel you are entitled to a refund, please submit your claim directly to your managing agent. Their contact details are in your booking confirmation email.

Why have I received less refundable damage deposit than I paid?

In the event you do not receive the deposit in full, the managing agent will explain in full the reasons.

Arriving at your holiday cottage

How do I access the property?

Prior to your arrival, the managing agent will provide you with details of how to access the property. This might be details of where to find or collect the keys, or an access code for the key safe. If someone is meeting you at the property, your managing agent will arrange that with you directly.

Who do I contact if I need help during our stay?

Your managing agent is your point of contact for any and all questions about your holiday cottage. If you need assistance during your stay, please contact them directly.

What time can I access the cottage?

Arrival and departure times are detailed in your booking contract.

What time must we leave the cottage on departure day?

Arrival and departure times are detailed in your booking contract.

After your stay has ended

How do I provide feedback about our stay?

We’ll contact you shortly after your stay to request your feedback.