FAQs

On our homepage, enter the town, county, or region you'd like to visit. Select the start and end dates of your holiday and the number of people in your holiday group. Hit the red Search button, and within seconds, we'll send you a list of holiday homes that fit your search criteria.

If you don't know all the details yet, you can search by entering a destination and hitting the red Search button. Then, using the additional filters displayed to the left of the screen, you can refine the number of homes we serve you.

You can clear your search at any time by selecting clear filters at the top of the property listing.

It's time to refine your search using additional filters. Use the additional options to make your search more specific. Here, you can add how many bedrooms you'll need, whether or not you want to bring the dog and your maximum accommodation budget.

Scroll through your results to see a photograph, brief summary and indicative price for each property. For more details and to make an enquiry or to book a holiday home, hit the red View button to view the cottage's details in full, including plentiful photographs, an accurate availability calendar, seasonal pricing and location specifics. If you wish to look at alternative properties click Back to Search.

If you're on our homepage, enter the town, county, or region you'd like to visit and as many other details as you know at this time (number of guests, arrival date, length of stay). Hit the red Search button, and within seconds, we'll send you a list of holiday homes that fit your search criteria. Tick the option in the Search box on the left-hand side of the screen to view only pet-friendly cottages.

From your search select your preferred property by pressing the View button, and then pricing and availability will be displayed. Next, press the red Book Now button. Now, review your stay,and if the information that you have entered are correct, click the red Continue button. Next, fill in the form and press the Continue to book button.

You will receive an automated confirmation email from Love Cottages within 15 minutes of your reservation request. This email will contain the following information:



- the holiday cottage agency's name

- the holiday cottage agency's telephone number

- the holiday cottage agency's website address

- the holiday cottage agency's email address




Your request is passed to the holiday cottage agency's team, and your reservation request is handled by them. All agents are based in the UK and know the property and the location well.

Within 48 hours they will contact you to confirm your booking and to take a deposit or full payment, depending on when your holiday starts. They may also ask you to complete a booking form with additional details and confirm that you agree to their terms and conditions.

When you submit a booking request, we make a final "real-time" check to ensure that the property you want to book is still available for your preferred dates.

All pricing is shown on the property description page.

The price shown on a property description page is inclusive of the booking fee, cleaning, linen, and towels unless otherwise stated. If additional options like pets, towels and linen, and the booking fee are not included, the agent will list them separately at the time the booking is confirmed and payment is taken.

The contact details for your holiday cottage agency will be sent to you by Love Cottages within 15 minutes of sending your reservation request. The holiday cottage agency will also send you their contact details once you book the property and payment has been made.

Depending on the individual holiday cottage agency, the balance is typically due between 6 and 8 weeks before arrival. Please refer to the agency's terms and conditions. You should have received these when you confirmed your booking with the holiday cottage agency.

The holiday cottage agency will email you a reminder before your balance due date. The email will include a link to the payment page. Follow that link to complete your balance payment. Payment details will be on that link.

All receipts are sent to you via email. You'll have a receipt for each if you've paid a deposit and balance.

If the holiday cottage agency requires a security deposit, they will notify you on confirming your booking. The agent will also confirm their policy around security deposits with you directly.

Your booking contract will be attached/linked to your booking confirmation email.

Love Cottages is owned and run by a collective of some of the UK's most established self-catering agencies. In all instances, you will be booking and transacting with one of those agents acting on behalf of Love Cottages. You can call our agency partner whose cottage you are booking at any time and check that your booking is confirmed and going ahead as planned.

Secondly, because every single one of our properties has been personally inspected by our agency partners, you can rest assured that your holiday cottage exists and is advertised as it appears when you arrive. Additionally, you can be sure that it will meet minimum health and safety, and cleanliness standards.

Rest assured.

If you're not yet ready to book and would like to send the holiday cottage agency a question regarding the cottage that you've chosen, from your search, select your property by pressing the View button. Scroll down the page and you will see the name and logo of the agency that manages the cottage on the right hand side. There is a red button with the words Ask a question. Click that and send your question to the managing holiday cottage agent.

You will receive an automated email from Love Cottages within 15 minutes containing the agency's name, phone number and email address.

The agency will be in contact with you within 48 hours to answer your questions and progress any booking you would like to make.

If you would like to speak to someone regarding the cottage that you have selected, firstly please follow the instructions above. On sending your email enquiry, you'll receive an automated response containing the holiday cottage agency's name, phone number and email address. You can then call the holiday cottage agency directly with your enquiry.

Our agency partners agree to respond to all Love Cottages queries within 48 hours. Even on the weekend, they try to stick to that because they appreciate how important it is to secure the holiday cottage you've set your heart on.

If you change your mind after the booking confirmation and deposit receipt are sent, the managing agent's cancellation policy will apply.

If you need to change any booking element, please call the holiday cottage agency directly. Their telephone number will be included in the email you receive from Love Cottages once your initial booking has been placed.

Whether you can change the dates of your stay will depend on factors such as availability, changeover day and the time of year.

If you need to change any booking element, please call the holiday cottage agency. Their telephone number will be included in your booking confirmation email.

Whether you can change the dates of your stay will depend on factors such as availability, changeover day and the time of year.

The holiday cottage agency's cancellation policy is included in your booking contract, which is part of your booking confirmation email.

If a refund applies to your cancellation, it will be returned in line with the holiday cottage agency's cancellation policy.

If you feel entitled to a refund, please submit your claim directly to your holiday cottage agency. Their contact details are in your booking confirmation email.

If you do not receive the deposit in full, the holiday cottage agency will explain the reasons behind this.

Before your arrival, the holiday cottage agency will provide you with details on how to access the property. This might include where to find or collect the keys or an access code for the key safe. If someone meets you at the property, your holiday cottage agency will arrange that with you directly.

Your holiday cottage agency is your point of contact for any questions about your holiday cottage. If you need assistance during your stay, please contact them directly.

Arrival and departure times are detailed in your booking contract.

Arrival and departure times are detailed in your booking contract.